Labyrinth is the nonprofit sector’s one-stop shop for navigating regulatory requirements and making it easy. For over 35 years, we’ve been the leading provider of charitable registration services. Our focus is on delivering an integrated service and technology solution to help clients spend less time on government paperwork and more time focused on their mission.

Your charitable and corporate registration filings and deadlines will be maintained by the Labyrinth team of compliance experts and administered via your new Client Portal. As before, your filings will be submitted timely, ensuring you’re able to solicit donations. However, you’ll now have a centralized, web-based account at LabyrinthInc.com where you can communicate with the team managing your project, check the status of your filings, pay invoices, and much more.

We’ll be changing your registered agent address to us from a separate vendor so that you can access any documents we receive on your behalf through your new Labyrinth Client Portal. There will be no interruption in your service and no change of agent fee to you.

After Monday, September 23, you will receive an activation email that will allow you to set a password and log into your account at LabyrinthInc.com. In the meantime, any questions you may have about the status of your account or filings can be directed to the email address copied on the message that contained the link to this FAQs page.

In most cases, your point of contact will change. The email you received from celine@smartcharity.org that contained a link to this page has an email address in the CC line. You’ll use that email address to get in touch with your new point of contact on the Labyrinth team.

Certain accounts will be assigned a dedicated Client Success Manager at Labyrinth, while others will use info@labyrinthinc.com to communicate with our team of Client Success Associates. In either case, you’ll receive responsive support from real people.

You can email your contact at any time to request a call. However, we suggest waiting until after Monday, September 23. On that date, you will receive an email that enables you to activate your new account and set a password. By waiting until after September 23, we’ll be able to address all your questions and resolve any login issues at once.

Quarterly and ad-hoc billing schedules will halt. An invoice for service will be populated in your Client Portal when you log in for the first time. Labyrinth will front filing fees owed as part of the charitable registration filing process. You’ll receive a single invoice for all filing fees and annual subscription service renewals 30 days before the end of your Fiscal Year, due on your Fiscal Year End.Service and filing fees owed for the period September 1-November 30, 2024 will be invoiced and due December 31.

The invoice you see at login will match your existing rate for the entire year to come and will be due on the final day of your Fiscal Year.

You can request additional services by contacting the email address copied on the message that contained the link to this FAQs page.